FREQUENTLY ASKED QUESTIONS

Got questions? I’ve got clear answers.

Handing over your business admin can feel like a big step. Here is everything you need to know about safety, privacy, scheduling, and how we work together.

TRUST, SECURITY & CONFIDENTIALITY

How do I pass my passwords over to you safely?

I never ask you to text or email plain-text passwords. I use secure, encrypted password-sharing tools (like LastPass or 1Password). This allows you to give me access to your accounts safely without actually revealing your master passwords, and you can revoke access at any time with a single click.

How do you keep my business and client information confidential?

Confidentiality is built into everything I do. Alongside signed Non-Disclosure Agreements (NDAs) and strict data protection practices, my background in cyber security means I understand how to handle sensitive client records, financial documents, and personal data with total discretion and technical care.

What steps do you have in place to protect against fraud, scams, or cyber threats?

Because of my cyber security training, I maintain strict digital hygiene. I use multi-factor authentication (2FA), encrypted password management, secure storage systems, and protected Wi-Fi networks. I am hyper-vigilant about phishing attempts, fraudulent emails, and suspicious links, ensuring your business data stays fully protected.

How do I know you are a real, legitimate person?

I’m Tina! A real human working from my desk right here in the UK. We will always start our working relationship with a live phone or video discovery call, so you get to know the exact person handling your business. I am fully insured, registered, and happy to provide references or verification if you'd like complete peace of mind.

AI is everywhere now—how do I know my business won't be run by automated robots?

I do not use AI to generate canned, robotic replies to your clients. When someone contacts your business, they are interacting with me—a real person who cares about good manners, warmth, and genuine client experience. While I use smart modern software to keep your diary organised, the actual communication and care are 100% human.

PRICING, HOLIDAYS & WORKING HOURS

What are your standard working hours?

My standard business hours are Monday through Friday, 9:00 AM to 5:00 PM.

Do you work Bank Holidays?

No. I take Bank Holidays off to rest and spend time with family, allowing me to return to your business focused and refreshed.

Do you offer weekend support?

Standard weekend admin work is not included in regular retainers. However, if an urgent task or special project requires weekend support, it can be arranged depending on the task. Weekend work is charged at £55 per hour (with a minimum booking of 4 hours).

What happens if I’ve paid a monthly retainer and you take a holiday?

I believe in complete fairness and total transparency:

Advance Notice:
I always give you plenty of advance notice before taking any planned leave so we can prepare your business ahead of time.

Coverage & Adjustments:
If I am away for a week or more during a month you've paid for, your retainer hours will either be carried over, scheduled before/after my break to clear any backlogs, or proportionally refunded. You will never pay for hours or time that aren't delivered.

What are your standard Terms & Conditions?

Before we begin working together, I provide a simple, plain-English contract. It outlines our agreed scope of work, confidentiality/NDA terms, payment schedules, and notice periods. Monthly retainers run on a flexible month-to-month basis, meaning you are never locked into long-term corporate contracts and can adjust your support as your business changes.